At Benfield Fire Safety, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect the following types of personal information when you interact with our website:
- Contact Information: Name, email address, phone number, and postal address.
- Technical Data: IP address, browser type, operating system, and other usage data.
- Usage Data: Information about how you use our website and services.
- Marketing Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use your personal data for various purposes, including:
- To provide, maintain, and improve our website and services.
- To manage your account and provide customer support.
- To communicate with you, including sending you updates and marketing materials (if you have opted in).
- To analyse usage of the website to enhance user experience.
- To comply with legal obligations and protect our rights.
3. Legal Basis for Processing Your Data
We will only process your personal data on the following legal bases:
- Your consent (when you provide it).
- Contractual necessity (to fulfil a contract with you).
- Compliance with legal obligations.
- Legitimate interests (for our business purposes, provided they do not override your rights).
4. Sharing Your Information
We may share your personal data with:
- Service Providers: Third-party vendors who provide services on our behalf (e.g., IT services, customer support, payments).
- Legal Authorities: If required to do so by law or in response to legal proceedings.
- Business Transfers: In connection with any merger, sale of assets, or funding of our business.
5. International Data Transfers
If we transfer your personal information outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
6. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
7. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for or as otherwise required by law.
8. Your Rights
Under GDPR, you have the following rights concerning your personal data:
- The right to access your personal data.
- The right to rectify inaccurate or incomplete data.
- The right to request erasure of your personal information.
- The right to restrict processing.
- The right to data portability.
- The right to withdraw consent.
To exercise any of these rights, please contact us using the information below.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Benfield Fire Safety Limited
Registered Office: 7 Bournemouth Rd Chandler’s Ford, Eastleigh SO53 3DA
Phone: 0300 3033277
Email: customerservice@benfieldfs.co.uk
VERSION 06/03/2025
