Many thanks for your visit to carry out a fire risk assessment on our premises in Winchester. I must say that your service is exemplary from start to finish, a highly professional assessment combined with a sensible, common sense approach to problem solving. Given your experience in this field perhaps this is not surprising but it is always most reassuring to be working with a specialist who has covered most business situations and can speak with authority.
The FRA process you took us through was straightforward to understand and identified issues which we have been able to work on to subsequently address. It was a very useful exercise that highlighted compliance issues that we may have overlooked without your assistance. The outcome is that we feel confident we have a working environment that is safer for staff and customers and has heightened fire risk as a general safety issue. We will coming back to you for staff training and further advisory sessions as our business grows.
We really appreciated the quality of your service and are confident that when we refer new business to you, these customers will receive the same high level of service.
Robert Bentley, on behalf of Deson Kitchens Limited